Difficult Conversations #1

We have to abandon the feeling that we are right. We have to take into account interpretations, feelings, perceptions and values.


What is the point of reading this book?

• to understand people
• to be real and aware of oneself
• to learn how to manage difficult situations
• to get along with people. 

We all have partial truths. We dont know the whole part of the other persons point of view. We all have different interpretations, experiences, etcetera. We can never be inside their heads, so we will never get all of the information that they have.


COULD EXPERIENCES BE A FORMAL SYSTEM?


What is a difficult conversation?

• conversations that stress us
• a conversation we want to avoid. 
• a complex conversation with different factors. 
• when someone is misunderstood.